Frequently asked questions
Why does delivery take longer than at most online shops?
At Pelveta we deliberately choose quality over speed. Every order is carefully made, checked and finished in our workshop before it is shipped. Each product goes through several quality checks so that it meets the high standard you may expect from Pelveta.
That is why the average delivery time is around 60 days. We understand that waiting takes trust, which is why we keep you informed throughout the entire process.
Where are Pelveta's products made?
Every Pelveta product is made in our workshop, using quality materials and a high-end finish.
Rather than putting speed first, we focus on precision, durability and an exceptional finish. Every order is thoroughly checked before it is shipped.
Why doesn't Pelveta keep a large stock?
We deliberately choose not to produce on a large scale for stock. This allows us to maintain our high quality standard and give every product the attention it deserves.
In addition, this approach helps to reduce waste and to make only products that have actually been ordered.
Are the products suitable for all cats?
Our collections are designed for house cats and kittens.
On every product page you will find detailed information about dimensions, recommended load and installation, so you can easily determine which configuration best suits your cat and your interior.
Can several products be combined with each other?
Absolutely. All Pelveta collections are designed to be modular.
Whether you start with a single wall shelf or want to create a complete cat wall, all elements connect together seamlessly.
Do you ship internationally?
Yes. Pelveta proudly delivers to customers within Europe and is continuously expanding its international network.
During checkout you will automatically see which shipping options are available for your country.
Will I receive a Track & Trace code?
Yes. As soon as your order has been fully completed and shipped, you will automatically receive a shipping confirmation including a Track & Trace code.
What happens if my order arrives damaged?
Although every order is carefully packaged, transport damage can unfortunately never be completely ruled out.
Should your order arrive damaged, please contact us within 48 hours at info@pelveta.com and include clear photos of both the packaging and the product. Our team will then arrange a suitable solution as quickly as possible.
How do I care for my Pelveta furniture?
Our products require little maintenance. Remove dust regularly with a soft cloth and, if needed, use a lightly damp microfibre cloth.
Avoid aggressive cleaning products, abrasive materials and excessive moisture.
Is mounting hardware included?
The required mounting hardware can differ per wall type. Because every home is different, we always advise using mounting materials that are suitable for your specific wall.
Always read the installation manual carefully before mounting.